Privacy & Cookie Policy

This is the Privacy & Cookies Policy (the “Policy”) of Hillier Bartley Limited (Company Number: 09147903) of First Floor, St Johns House, 16 Church Street, Bromsgrove, Worcestershire, United Kingdom, B61 8DN (hereafter “Hillier Bartley”, “we” or “us”). We own, operate and run the website at www.hillierbartley.com (the “Website”) from which you can browse and purchase women’s jewellery, bags and accessories (the “Products”).

By visiting our Website you agree to be bound by this Policy in accordance with Section A. By creating an Account and/or purchasing any Product(s) you agree to be bound by this Policy in respect of the information collected about you as further described in Section B. By contacting us to comment or complain you agree to be bound by this Policy as described in Section C. Hillier Bartley may change this Policy at any time in which case we shall notify you of any changes to this Policy by noting this on the Website. The changes will apply to your use of the Website and/or Account (as applicable) after we have given notice. If you do not wish to accept the new Policy you should not continue to use the Website and/or Account (as applicable). If you continue to use the Website and/or Account (as applicable) after the date on which the change comes into effect, your use of the Website and/or Account (as applicable) indicates your agreement to be bound by the new Policy.

This Privacy & Cookies Policy was last changed in January 2020.

This Privacy & Cookies Policy can be stored or printed using the buttons at the top of this page.

 
SECTION A – General and visiting the Website

1. Visitors to the Website: The Website uses cookies as further described in Clause 11 for the limited purposes set out in the table at Clause 11 below to collect information. Hillier Bartley does not otherwise collect information via the Website, unless you choose to purchase any Product(s).

2. Links to third party websites and third party adverts: Hillier Bartley is not responsible for the privacy policies and practices of other sites even if you access them using links from the Website or adverts on the Website. You should check the policy of each site you visit and contact its owner or operator if you have any concerns or questions. In addition, if you link to the Website from a third party site or via a social network (e.g. Twitter, Facebook), Hillier Bartley is not responsible for the privacy policies and practices of the owners or operators of that third party site and recommends that you check the policy of that third party site and contact its owner or operator if you have any concerns or questions.

 
SECTION B – Use of your Account and/or purchasing any Product(s)

3. Information which is collected by us when you create and use an Account and/or purchase any Product(s): Hillier Bartley may collect the following information about you when you create and use an Account and/or purchase any Product(s):

a. any information which you provide to us via the Website when signing up for an Account, including your name and e-mail address;
b. any information which you provide to us via the Website once your Account is opened or when you are purchasing any Product(s), including your address, delivery address and telephone number;
c. the information collected by Hillier Bartley’s use of cookies and similar technologies (please see Clause 11 below); and
d. if you choose to leave a review about any Product(s) the contents of your review and its metadata.

4. How the information collected about you when you create and use an Account and/or purchase any Product(s) is used: The information about you described in Clause 3 may be used by Hillier Bartley as follows:

a. the information in 3(a) is used to provide the Account features to you. Hillier Bartley requires your name and e-mail address in order to help to mitigate fraud and illegal activities in terms of your actions when browsing the Website and purchasing any of our Products;
b. the information in 3(b) is used in order to be able to deliver your chosen Products to you;
c. the information in 3(c) enables Hillier Bartley to undertake administration tasks in relation to the management of the Website and your Account, to provide technical support and troubleshooting, and to tweak, tune and facilitate the improvement of the customer experience;
d. your e-mail address may be used to (subject to you having provided your express consent when registering or us otherwise being permitted to do so via applicable data protection and direct marketing legislation) send e-newsletters relating to our latest developments and events, links to content that we think you will like, promotional offers, discounts and loyalty rewards;
e. the information in 3(d) is used to present the review to other customers; and
f. the information set out in Clause 3 is shared with third parties as described in Clause 6 below.

5. Ground for processing: Hillier Bartley relies on the contractual necessity processing ground to collect the information collected under 3(a), (b) and (d) above as this information is required to either provide your Account to you, to deliver the applicable Product(s) to you and/or to allow you to leave your review. Hillier Bartley relies on the consent processing ground in relation to the information collected under 3(c), such consent collected when you first visit the Website. The exception to this is in relation to its strictly necessary cookies which are required in order to ensure that the Website functions as it should.

6. Sharing information with third parties: Hillier Bartley shall not pass your information to any third party (other than as described in this clause). Your information may, subject to Hillier Bartley’s obligations to comply with applicable data protection legislation, be shared with the following third parties:

a. Shopify which carries out certain web and data hosting services for Hillier Bartley;
b. Entities which assist Hillier Bartley in shipping Products;
c. Stripe Payments Limited which carries out payment processing services online;
d. having taken precautions to maintain the security of such information, Hillier Bartley may share this information with its regulator (the ICO);
e. Hillier Bartley may also share the information with:
i. any third party, in relation to the sale of some or all Hillier Bartley’s business, or its assets, or as part of any business restructuring or reorganisation. Hillier Bartley will take steps with the aim of ensuring that your rights continue to be protected if your personal data is transferred in accordance with this clause; or
ii. law enforcement agencies in compliance with law enforcement.

7. Links to third party websites and third party adverts: Hillier Bartley is not responsible for the privacy policies and practices of other sites even if you access them using links from the Website. You should check the policy of each site you visit and contact its owner or operator if you have any concerns or questions. In addition, if you link to your Account from a third party site or via a social network, Hillier Bartley is not responsible for the privacy policies and practices of the owners or operators of that third party site and recommends that you check the policy of that third party site and contact its owner or operator if you have any concerns or questions.

8. Security: Hillier Bartley has implemented technology and policies to safeguard your privacy from unauthorised access and improper use. You may also change your account settings on your social networks to prevent both us and third parties seeing information in relation to you.

9. Storage and Data Retention: We store your personal data in the EEA and we retain your personal data for as long as you have an active Account with us, or if you choose not to set up an Account, a period of up to 18 months since you last purchased any Product(s) from us. You can close your Account at any time by following the instructions supplied via your Account.


SECTION C – Contact with Hillier Bartley

10. Information Hillier Bartley collects and uses if you contact us or make complaints: When Hillier Bartley receives complaints by email it files any relevant document and may retain details of the complainant and other individuals identified in the complaint. Hillier Bartley will only use this information to process the complaint and to check on Hillier Bartley’s Website and staff. Hillier Bartley shall retain information in relation to a complaint for a reasonable period of time following the complaint being resolved, in a secure environment and access to it will be restricted on a ‘need to know’ basis.


SECTION D- Cookies and Similar Technologies

11. Cookies:

a. What are Cookies? Cookies are small text files that are placed on your device when you visit the Website whether or not you are logged into an Account. Hillier Bartley’s use of cookies is detailed below. Session cookies enable you to move from page to page within websites and any information you enter will be remembered but is deleted when you close your browser or after a short time. Secure cookies can only be transmitted over an encrypted connection (i.e. HTTPS). They cannot be transmitted over unencrypted connections (i.e. HTTP). This makes the cookie less likely to be exposed to cookie theft via eavesdropping. A cookie is made secure by adding the Secure flag to the cookie. Strictly Necessary cookies are cookies that are required for the operation of the Website. They include, for example, cookies that enable you to log into secure areas of our Website, use a shopping cart or make use of payment services. Analytical Performance cookies allow us to recognise and count the number of visitors and to see how visitors move around our Website when they are using it. This helps us to improve the way our Website works, for example, by ensuring that users are finding what they are looking for easily. Functionality cookies are used to recognise you when you return to our Website. This enables us to personalise our content for you, greet you by name and remember your preferences (for example, your choice of language or region). Targeting cookies record your visit to our Website, the pages you have visited and the links you have followed. We will use this information to make our Website and the advertising displayed on it more relevant to your interests.
b. Disabling Cookies: The use of the cookies described above improves the functionality of the Website and your experience of using them. If you do not want these cookies to be served on your device, you are able to disable them by changing the settings on your browser, or on your device. Please note that if you do decide to disable cookies you may not be able to access some of the Website or all areas of your Account, and some of the features of the Website or your Account may not function properly. By continuing to use the Website or logging into your Account, including using social networking media functionality, you consent to the relevant cookies being set on your device.
c. Third Party Cookies: Third Party advertisers may place or read cookies on your browser or device in the Website. This Policy is applicable only to the use of cookies by Hillier Bartley and does not cover the use of cookies by any third parties (including advertisers or social media companies).
d. More information: To find out more about how cookies work, how to manage and delete them and to see which ones have been set please visit www.aboutcookies.org or www.allaboutcookies.org.

Hillier Bartley uses cookies and similar technologies in the following ways when you use the Website and/or your Account:

Name and Purpose of Cookie:

__stripe_mid
These cookies are necessary for making credit card transactions on the website. The service is provided by Stripe.com which allows online transactions without storing any credit card information. ‘m’ cookie determines the device used to access the website. This allows the website to be formatted accordingly. You can read Stripe’s privacy policy here: https://stripe.com/gb/privacy

_ga
The Google Analytics tool collects anonymous information about how visitors use our websites, for example how many visitors came to our website and when, what browsers visitors use and how long visitors stay on the site. This data does not contain any information that is personal to you.

_gid
The Google Analytics tool collects anonymous information about how visitors use our websites, for example how many visitors came to our website and when, what browsers visitors use and how long visitors stay on the site. This data does not contain any information that is personal to you.

hillierbartley-_siqid
This is used for our live chat functionality and for identifying when logged in customers are on the website. JSESSIONID – HTTP session token identifier. Zoho will also capture your browser language preferences and the location (region only) you are accessing our website from. You can read Zoho’s privacy policy here: https://www.zoho.eu/privacy.html

hillierbartley-_zldp
This is used for our live chat functionality and for identifying when logged in customers are on the website. JSESSIONID – HTTP session token identifier. Zoho will also capture your browser language preferences and the location (region only) you are accessing our website from. You can read Zoho’s privacy policy here: https://www.zoho.eu/privacy.html

hillierbartley-_zldt
This is used for our live chat functionality and for identifying when logged in customers are on the website. JSESSIONID – HTTP session token identifier. Zoho will also capture your browser language preferences and the location (region only) you are accessing our website from. You can read Zoho’s privacy policy here: https://www.zoho.eu/privacy.html

mailchimp_landing_site
This is used to register how the user entered the website – This function is provided by Mailchimp.

woocommerce_cart_hash
This stores a visitors shopping basket; stores a visitors login information so they don’t need to keep logging in if browser closed; Contains a unique code for each customer so that it knows where to find the cart data in the database for each customer. Without these cookies enabled the online store will not function.

woocommerce_items_in_cart
A necessary session cookie, Records if there are any items in the cart Helping WooCommerce determine when cart contents/data changes.

wp_woocommerce_session_649c5035f6216cdb9a1b10878efd6a309
This stores a visitors shopping basket; stores a visitors login information so they don’t need to keep logging in if browser closed; Contains a unique code for each customer so that it knows where to find the cart data in the database for each customer. Without these cookies enabled the online store will not function.

Local Storage
We may store website files, such as our logo and other static page content locally on your device after the first time it is requested. After that, the content may be pulled from this local storage until the browser cache expires. Displaying a local image will always use fewer resources than transferring an image across the internet, so this caching is intended to improve your browsing experience. You may turn off this caching in your browsers settings and it will not stop you from using all the functions of this website.


SECTION E – Your rights and our contact details

12. Exercising your rights: You can contact us using the details set out in Clause 13 below if you wish to: (i) access a copy of the personal data that we hold about you; (ii) correct any items of personal data that we hold about you; and/or (iii) have any items of personal data that we hold about you erased or object to our processing of such items of personal data.

13. Hillier Bartley Details: If at any time you would like to contact Hillier Bartley about your views on this Policy or any enquiry relating to your personal information, you can do so by sending an e-mail to us at enquiries@hillierbartley.com or write to us at “Data Protection Officer, Hillier Bartley Limited, Studio G, Rochelle, Friars Mount House, 7 Playground Gardens, London, E2 7FA.